Sent an urgent package 5 days ago with MBE/DHL - kept trying to track it - not in the system. Turns out that the package wasn't sent. Finally tracked to the DHL office in the city.
When I called MBE/DHL in San Pedro Rob told me that if I have a problem with a package I need to take it up with the office in the city. I retorted that I PAID HIM the money and I ENTRUSTED HIM with the package. You can't take people's money and state that you provide a courier service and then blow them off when you haven't delivered the service. I demanded my money back and he stated that he only makes about $5 per package. I don't really care what he makes - he is the agent, it was his job to send the package. I have been let down and I am not happy. And to round things off - he hung up on me.
DON'T USE THEIR SERVICES IF YOU ACTUALLY EXPECT TO GET WHAT YOU PAY FOR.
I usually use FEDEX with Tropic Air - great service. But there isn't a FEDEX office close to where I wanted the package to be delivered.
The one and only other time I used MBE/DHL it took 10 days to courier the package to Mexico.
I have had many many problems in the past with DHL agents on the island - non-delivery of packages, mistaken deliveries - they even held up packages for ransom.
Do yourself a favour - use FEDEX.
I have no affiliation with FEDEX, but it definitely provides a better service.