Portofino Resort- Now with a new BEACH BAR!!
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#104703 - 06/13/05 04:27 PM Need Advice
TXTraveler Offline
I'm having trouble with one of the hotels on AC (I wont give the name as a courtesy). Basically we put some $$ down as a deposit on a room and had to cancel due to a death in the family & funeral expenses. This establishment will not give our deposit back after several emails back & forth & they say that it was nonrefundable.

Their website states nothing about a nonrefundable deposit nor do any of the confirmations & emails they have sent me.

Is there a way to file a complaint or some way of getting them to cough up my $$? This was a fairly large amount of money. Any advice would be appreciated.

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#104704 - 06/13/05 04:28 PM Re: Need Advice
papashine Offline
Did you have travel insurance?
_________________________
Reality..What a concept!

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#104705 - 06/13/05 04:29 PM Re: Need Advice
TXTraveler Offline
Unfortunately hadnt set it up for this trip yet, and I'm kicking myself in the a$$ for not having it now.

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#104706 - 06/13/05 04:33 PM Re: Need Advice
travelqueen Offline
Sorry to hear of your loss.

I don't know what to tell you but I'll be in AC 7/6 so let me know if there's something I can do to help out. We Texans have to stick together. wink

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#104707 - 06/13/05 04:33 PM Re: Need Advice
Chloe Offline
What was your date of arrival?
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Dare To Deviate

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#104708 - 06/13/05 04:38 PM Re: Need Advice
TXTraveler Offline
We were set to arrive July 7th

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#104709 - 06/13/05 04:43 PM Re: Need Advice
papashine Offline
Give Paisano the keys and let him live there for the duration!
_________________________
Reality..What a concept!

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#104710 - 06/13/05 04:50 PM Re: Need Advice
Chloe Offline
Under 30 days cancellation got you it seems. I'd fax them the obit, and plead again.

Deposit by creditcard?

Give us the name. They will not want bad PR.
_________________________
Dare To Deviate

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#104711 - 06/13/05 05:03 PM Re: Need Advice
captjeff Offline
txt travler ,yes travel ins is a must ,but as I am in the travel business I find it strange that the hotel ,in any of there e mails or copies of there corespondence or booking confirmantion did it not state there cancellation policies.. if the did not how can you be held responsible ??? are you a mind reader .also did you ask there refund policies ???? when you booked I know you are upset ,and I apologize for my fellow boarders who make light of sad situation ..and if you are right and nowhere is there cancelation mentioned or listed .then I would not think to poorly of you ,to share the name of the hotel here . but try to speak to the manager/owner or both first..the hotels in sanpedro that I have stayed at ,have been just 100% up front and honorable with me..sorry for your loss but let us know your progress ,wishing you the best.hope you get to live the dream in sanpedro soon good luckand god bless..
_________________________
Living The Dream Every Day!

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#104712 - 06/13/05 05:06 PM Re: Need Advice
Ernie B Offline
TxTraveler, email me, perhaps I can help you.

Opps, forgot to add:

ebrannon@ev1.net
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Gun Control is Hitting Your Target.

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