I downloaded the BTL VoIP setup, used a credit card to puchase minutes and tried to use it. At first it seemed to work but then went dead intermittently. Tried and tried ,finally phoning the local BTL office. The lady there called the big guns in Belize City and called me back with a message "The system is not functional yet...maybe around the 15th". I must keep trying as they won't notify me when its ready. Great customer service!!!