Yes, totally true. A certain a$$h0le on this island posted factual lies about me and my business, which had they been true would have been quite damning. I gave TA documentary proof that these were just that, lies, yet they refused to remove the slanderous and unfounded posts. They're still there.

Interesting points being made here - but what I get mostly from it is that nothing replaces a GOOD travel agent.
A good travel agent who knows people and senses what they want, who has actually visited a place and knows for sure what it is ...... a good travel agent who you can call directly to sort out problems if what they booked for you turns sour ...... conscientious personal service is almost a lost art, but IMHO it is worth it's weight in gold.

Caribqueen, you are right about positive posts from repeat guests, I have heard quite a few times before that they are not posted. We can't get too positive about hotels (according to TA) now can we? It is that selective moderating that aggravates me.

As for owners responses, when a guest posts something, it immediately goes online, but when an owner responds, it always takes more than a week before the response is displayed when not refused. When a hotel owner complains about a post, it takes them even 2-3 weeks, but the hotel owner gets no feed back - very frustrating. I know a hotel owner here who got banned for defending his property.

Diane, you are totally right about Travel Agents (and Wholesalers), TA can never replace that! That is actually what TA wants to become, a Super Travel Agent, they have already invited some properties to become affiliates and push their sales. Think about that before you go to TA!