Yes you get your things and go thru customs, then out the 2 doors to the ticket counters. Either you are going over on tropic or mayan air.. probally tropic.. when at the counter you can request they call Ramon's for ya, and have them tell Ramon's when you will be landing then they will be there to pick you up.. It's not a far walk either.. just south of the airport.. If they are not at the airport, have the folks inside the ticket counter at SP call for you all and they will be right down... Thanks, and have a great trip.. Rick