Portofino Resort- Now with a new BEACH BAR!!
Page 1 of 2 1 2 >
Topic Options
#475158 - 10/18/13 11:04 AM BEL
Diane Campbell Offline
Any suggestions on how to deal with BEL?
The problems:

1. Bills that were in the past mailed out, are not arriving by mail. When queried we have been told that:
a) they are being "hand carried" (found one on the beach earlier this year but that is about it)
b) they are being mailed out of Belize City
c) even the people in San Pedro's BEL office are not getting their bills

2. Payments made to one account are credited to another (closed account) and we can't get the credits moved over to the proper account. This debacle is followed by calls from BEL threatening to cut service due to non-payment.

3. Calling BEL "customer care" and being disconnected when inputting the number for "English" ---

4. Calling San Pedro office and having the phone ring incessantly with no answer whatsoever.

5. Sending a person to the office in San Pedro to get a copy of the monthly bill due to all of the above items, only to be told their printer is either out of ink or otherwise doesn't work so they can't issue a bill. They were able to tell us what we owe - a sum that is HOPEFULLY correct. When our rep went to the BEL office he said that he was one of many people railing up about not getting their bills.

6. Old news, but ridiculous performance - earlier this year there was a failure of the system for online delivery of bills, so BEL's solution was to cut service and hope the people would come in to update their records as a result.
(can't get them to re-up the service properly).

***********

Other recent events - being called to say other accounts will be disconnected due to non-payment of account ""x" - but account "x" is for a temporary meter that BEL technicians themselves removed months ago.

This is absolute madness.

Top
#475188 - 10/18/13 04:15 PM Re: BEL [Re: Diane Campbell]
Inplub Offline
BEL e-mail my bills every month, I then go on line with Belize Bank and pay the bill. This has been going on for years and never a problem.


Edited by Inplub (10/18/13 04:15 PM)

Top
#475199 - 10/18/13 10:43 PM Re: BEL [Re: Inplub]
Ernie B Offline
This is nothing new. I had the same problem some 12 years ago, maybe. I was told I was responsible fot the bill and I was responsible for getting it. OK......... ????

Ya gotta play by the rules that do not exist.
_________________________
Gun Control is Hitting Your Target.

Top
#475587 - 10/24/13 01:49 PM Re: BEL [Re: Diane Campbell]
Stilromin Offline
The Belize Bank online billing works well, but we go a step further and just read the meter on the proper day and pay the amount of KWH a certain multiplier(KWH x rate + GST), it always comes out a bit above the BEL charge as I add a penny or two on the multiplier so we are always in a credit situation.

You have more meters to read, of course, so that may be problematical.

Top
#475596 - 10/24/13 04:07 PM Re: BEL [Re: Diane Campbell]
Katie Valk Offline
We had an outage yesterday. I called bel customer service to find out when the power might return.

Recording said-Your business is important to us. Pls Hold the line. Your call is being cued. Someone will be with you to assist in 217 minutes.

Then btl dropped the call.
_________________________
Belize based travel specialist
www.belize-trips.com
info@belize-trips.com

Top
#475602 - 10/24/13 05:14 PM Re: BEL [Re: Diane Campbell]
Diane Campbell Offline
Exactly - thank you Katie for that. I've also gotten the 217 minutes recording.
I've got plenty of practice tolerating baloney but this is too much.

Top
#475604 - 10/24/13 06:43 PM Re: BEL [Re: Diane Campbell]
Katie Valk Offline
I was so pissed off and had the time and was passing by bel so dropped in and gave them a 20 minute monologue about themselves. Had customers, security and customer service laughing. Think its time for a Belizean Jon Stewart type of show. Think after successive failures of both pup and udp, we can finally laugh at ourselves. But wonder if bel and btl will advertise....
_________________________
Belize based travel specialist
www.belize-trips.com
info@belize-trips.com

Top
#475611 - 10/24/13 09:56 PM Re: BEL [Re: Diane Campbell]
Diane Campbell Offline
Oh good - wish I had been there (at BEL)!

Top
#476275 - 11/02/13 01:54 AM Re: BEL [Re: Diane Campbell]
Cooper Offline
Never had a problem with them in over 10 yrs
. Cant help.
_________________________
LONELY PLANET SAYS TOURIST LOVE OUR ART. BEST PRICES ON ART.
http://debbiecooper.artspan.com/

Top
#476441 - 11/04/13 01:55 PM Re: BEL [Re: Diane Campbell]
Amanda Syme Offline
Try the ebill system. It works like a charm.

Top
Page 1 of 2 1 2 >

Links
Click for excellent scuba lessons with Elbert Greer!


Things to do

News
Daily News
Daily Weather

Classified Ads
BelizeNews.com
San Pedro Sun
Ambergris Today
SP Town Council
Channel 7
Channel 5
Amandala
Love FM
The Reporter
Caye Caulker
Chronicles

PLUS TV
TV Newscasts
Radio Stations

Click for our
Search thousands of Belizean-only websites

Event Guides
Event Calendar
Specials & Events
Things to Do
SanPedroScoop
iTravel Belize
Paradise Theater

Blogs
San Pedro Scoop!
Tia Chocolate
Tacogirl
My Beautiful Belize
I-Travel Belize
Belize Adventure
Belize Hub
Romantic Travel
Bound for Belize
Conch Creative
As The Coconuts Drop
More Blogs...
Search thousands of Belizean-only websites
Chaa Creek is an award-winning luxury Belize Resort, rated as one of the worlds best Eco Lodges. We are a pioneer in adventure travel to Belize since 1981!
White Sands Dive Shop - 5 Star PADI Dive Facility - Daily diving, SCUBA instruction and Snorkeling
Caribbean Inspired All Natural Condiments & Spice Blends, Over 100 are Gluten Free!
We manage a variety of homes, apartments, condos and commercial properties here on Ambergris Caye. Our minimum lease on ALL properties is six months.
Conch Shell Inn: All rooms are right on the beach in the heart of San Pedro, so within walking distance to anything and everything!!
Lilí Alphonse has snorkel equipment to fit anyone as well as Marine Park Tickets and flotation devices to assist those not as experienced.
Coastal Xpress offers a daily scheduled ferry run to most resorts, restaurants and private piers on the island of Anbergris Caye. We also offer  private and charter water taxi service.
Mini Chat

Cayo Espanto
Click for Cayo Espanto, and have your own private island
More Links
Click for exciting and adventurous tours of Belize with Katie Valk!
December
S M T W T F S
1 2 3
4 5 6 7 8 9 10
11 12 13 14 15 16 17
18 19 20 21 22 23 24
25 26 27 28 29 30 31
Who's Online
2 registered (2 invisible), 39 Guests and 7 Spiders online.
Key: Admin, Global Mod, Mod
Forum Stats
18,672 Registered Members
44 Forums
64,047 Topics
462,273 Posts

Most users ever online: 1,262 @ 06/10/07 07:16 PM




AmbergrisCaye.com CayeCaulker.org HELP! Visitor Center Goods & Services San Pedro Town
BelizeSearch.com Message Board Lodging Diving Fishing Things to Do History
BelizeNews.com Maps Phonebook Belize Business Directory
BelizeCards.com SanPedroDaily.com Picture of the Day

The opinions and views expressed on this board are the subjective opinions of Ambergris Caye Message Board members
and not of the Ambergris Caye Message Board its affiliates, or its employees.