Previous Thread
Next Thread
Print Thread
#492777 - 06/27/14 04:20 AM BTL Experiencing System-Wide Problems  
Joined: Oct 1999
Posts: 52,664
Marty Offline
Marty  Offline
Today if you had trouble making cell phone calls on BTL - you weren't alone - tens of thousands of users experienced difficulties after BTL had system wide problems. What caused it? A release from the company says it suffered an unforeseen internal power outage at 4:00 am, today which caused a service interruption on its DigiCell Platform. The problems resulting from that included, dropped or one way calls from DigiCell to DigiCell, DigiCell to Landline numbers, and other networks), degraded voice service for BlackBerry users and inability to purchase PrePaid 4G services and SMS bundles.

Tonight at 6:00, BTL reported that the DigiCell platform has since been restored and services are back up to 90% functionality. Calls from DigiCell to hardline numbers are still an issue though.

As for DSL which has been a problem for a week, BTL says that this is quote, "a result of an external attack." This has resulted in denial of service to customers. BTL will be undertaking a network upgrade in the coming days.

Channel 7

#492784 - 06/27/14 04:39 AM Re: BTL Experiencing System-Wide Problems [Re: Marty]  
Joined: Oct 1999
Posts: 52,664
Marty Offline
Marty  Offline
For Immediate Release
June 26, 2014

BTL advises the general public that the Company suffered an unforeseen internal power outage at 4:00 am, June 26 which caused a service interruption on our DigiCell Platform. This outage affected a range of services to our DigiCell and PSTN services. Customer experience countrywide included vacant or one way calls (DigiCell to DigiCell, DigiCell to Landline numbers, and other networks), degraded voice service for BlackBerry users and inability to purchase PrePaid 4G services and SMS bundles.

Our Technical Teams were able to restore voice services at 5:30 am with continuous progress throughout the day. The DigiCell platform has since been restored and has allowed us to reinstate services to 90% functionality. All services except for calls from DigiCell to PSTN numbers remain pending. Our teams continue to work with our international partners (Ericsson) to restore all affected service to 100% in the coming hours.

We also take this opportunity to update our DSL customers who continue to experience slow browsing speeds when accessing the internet that this is a result of an external attack. This has resulted in denial of service to our customers. Customers are advised that the Company will be undertaking a network upgrade in the coming days which will provide more advanced security features and better service quality.

We apologize for the inconveniences caused over the past few days and thank you for your patience and loyalty. We take this opportunity to assure our valued customers that the Company will continue to work to deliver improved service reliability.

Feel free to contact the Public Relations Department at 223-8322/8279 for more information.


Links
Portofino Resort- Now with a new BEACH BAR!!

Click for excellent scuba lessons with Elbert Greer!


Things to do

News
Daily News
Daily Weather

Classified Ads
BelizeNews.com
San Pedro Sun
Ambergris Today
SP Town Council
Channel 7
Channel 5
Amandala
Love FM
The Reporter
Caye Caulker
Chronicles

PLUS TV
TV Newscasts
Radio Stations

Click for our
Search thousands of Belizean-only websites

Event Guides
Event Calendar
Specials & Events
Things to Do
SanPedroScoop
iTravel Belize
Paradise Theater

Blogs
San Pedro Scoop!
Tia Chocolate
Tacogirl
My Beautiful Belize
I-Travel Belize
Belize Adventure
Belize Hub
Romantic Travel
Bound for Belize
Conch Creative
As The Coconuts Drop
More Blogs...
Search thousands of Belizean-only websites
Chaa Creek is an award-winning luxury Belize Resort, rated as one of the worlds best Eco Lodges. We are a pioneer in adventure travel to Belize since 1981!
White Sands Dive Shop - 5 Star PADI Dive Facility - Daily diving, SCUBA instruction and Snorkeling
Caribbean Inspired All Natural Condiments & Spice Blends, Over 100 are Gluten Free!
We manage a variety of homes, apartments, condos and commercial properties here on Ambergris Caye. Our minimum lease on ALL properties is six months.
Conch Shell Inn: All rooms are right on the beach in the heart of San Pedro, so within walking distance to anything and everything!!
Lil� Alphonse has snorkel equipment to fit anyone as well as Marine Park Tickets and flotation devices to assist those not as experienced.
Coastal Xpress offers a daily scheduled ferry run to most resorts, restaurants and private piers on the island of Anbergris Caye. We also offer  private and charter water taxi service.
February
S M T W T F S
1 2 3 4
5 6 7 8 9 10 11
12 13 14 15 16 17 18
19 20 21 22 23 24 25
26 27 28
Cayo Espanto
Click for Cayo Espanto, and have your own private island
More Links
Click for exciting and adventurous tours of Belize with Katie Valk!
Mini Chat
Who's Online Now
1 registered members (buktoff), 21 guests, and 5 spiders.
Key: Admin, Global Mod, Mod
Forum Statistics
Forums44
Topics64,660
Posts464,072
Members18,751
Most Online1,262
Jun 10th, 2007



AmbergrisCaye.com CayeCaulker.org HELP! Visitor Center Goods & Services San Pedro Town
BelizeSearch.com Message Board Lodging Diving Fishing Things to Do History
BelizeNews.com Maps Phonebook Belize Business Directory
BelizeCards.com Picture of the Day

The opinions and views expressed on this board are the subjective opinions of Ambergris Caye Message Board members
and not of the Ambergris Caye Message Board its affiliates, or its employees.

Powered by UBB.threads™ PHP Forum Software 7.6.0