Thank you for the feedback Lola1. For my two cents, I have given up trying to get information from them. Though they responded quickly at first, things slowed down after that. When I followed up for a breakdown of costs and details for shipping from Miami, broker costs upon arrival, transfer to barge and finally delivery ( all part of a comprehensive service they offer ), the information never arrived, echoing what you experienced, so not pursuing things with them.
During all of this I had also been in contact with Benny Torres at Hyde Shipping, and he would answer any and all questions clearly and promptly, something most welcome for first time shippers. But Hyde does not have an end to end service that will clear customs and deliver to the island, ( a potentially untapped market for them ) so the reason for looking into a company/service that did. .
From what I have been able to determine, there does not appear to be a comprehensive and reliable answer/service to getting large items delivered to your door or the island from Miami, it is a series of steps.
Step one for me is clearly to go with Hyde for the leg of Miami-Belize City Port.
Step two for me will be to travel to the city ( Benny Torres will contact me with arrival time ) and then follow through with customs/transfer to the barge.
Step three will be to see how to get from the barge arrival point on the south end of the island to home.
More hands on than I had thought, but necessary for peace of mind.
The bonus of all of this will be to experience the process directly and to understand the system from stem to stern.
Thanks again.