Want to relate a negative experience that myself and 5 companions had last Sunday after spending a great weekend at lobsterfest. We pre bought 6 tickets for the 1115 boat back to San Pedro thru our hotel. When we arrived (30 minutes early) the clerk told us that they cancelled the 1115 boat. Next boat 230. We told her this would make us late for our flight. She (Letty) was rude and indifferent to the problem and would not refund the money. We rushed back to the hotel, received a refund, then rushed over to San Pedro Express and caught the boat. In what world is this a good way to build business? Several attempts were made and messages left at the main office but they have not responded. Caye Caulker Water Taxi used to be our preferred carrier due to the value but no more. Dont take a chance with them if you are on a schedule.