There was a phone in our unit. (#17)
Initially I was concerned that the office was not on site, but it really wasn't a problem. Our toaster didn't work and Ernesto brought a new one right away. Our toilet was a bit sluggish one day and Mark came right away to fix it. Myra came every morning to clean. The groundskeeper was always working and there was a night watchman. I felt like everyone there was trying to make my stay a perfect one! Ernesto,Fatima and Nellie were around frequently and they also replied to my numerous emails before the trip.
We were very happy there.
Tradewinds, Cap'n Ron's and Nellie's manage different units at Paradise Villas.
(The only other place we have stayed is The Blue Tang Inn right next door. We loved #15 there. They have an onsite office with a great staff, too.)