Very impressive service! Thanks for the description and color commentary. I believe that any company can make a mistake, but the great ones are those who are committed to "making it right" after.
I also like that the article didn't dedicate too much column space to Ambergris. I think that from a marketing standpoint, the Belize tourist board is smart to ephasize its more rustic destinations. AC is great, don't get me wrong, but it's already a "known" place. It also attracts many of the same type of travelers as other beach-focused destinations throughout the Carib and Mexico, so the competition for those tourist dollars is more fierce. Whereas very few destinations can compete with Belize's wildly varied interior.