Sable,
I'm sorry that you had a bad experience. I will comment only to say that while Dr. Sheila's bedside manner might not be perfect... she was great with my DeeOGee.
SAGA provides a wonderful and much-needed service and they need everyone's support to have good facilities, including a vet. Thanks SO MUCH to Eileen for her tireless work in this area. (I know she doesn't do it alone, but she is the workhorse and lifeblood).