Hi Kathy...Thanks for your input; by the way, what does the "Cap'n" by your name mean? Do you have a dive boat? Just curious...I've seen it next to several names and wondered about it. Were your folks staying at the BYC longterm, or thru a timeshare program? I know they have had some damage to repair after the storm, but it almost sounded from what you said that they were unhappy for other reasons. Can u elaborate? Dawn