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#104703 06/13/05 10:27 AM
Joined: Nov 2004
Posts: 59
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I'm having trouble with one of the hotels on AC (I wont give the name as a courtesy). Basically we put some $$ down as a deposit on a room and had to cancel due to a death in the family & funeral expenses. This establishment will not give our deposit back after several emails back & forth & they say that it was nonrefundable.

Their website states nothing about a nonrefundable deposit nor do any of the confirmations & emails they have sent me.

Is there a way to file a complaint or some way of getting them to cough up my $$? This was a fairly large amount of money. Any advice would be appreciated.

#104704 06/13/05 10:28 AM
Joined: Jul 2000
Posts: 1,925
Offline
Did you have travel insurance?


Reality..What a concept!
#104705 06/13/05 10:29 AM
Joined: Nov 2004
Posts: 59
OP Offline
Unfortunately hadnt set it up for this trip yet, and I'm kicking myself in the a$$ for not having it now.

#104706 06/13/05 10:33 AM
Joined: Jan 2005
Posts: 4,294
Offline
Sorry to hear of your loss.

I don't know what to tell you but I'll be in AC 7/6 so let me know if there's something I can do to help out. We Texans have to stick together. wink

#104707 06/13/05 10:33 AM
Joined: Apr 2000
Posts: 7,059
Offline
What was your date of arrival?


Dare To Deviate
#104708 06/13/05 10:38 AM
Joined: Nov 2004
Posts: 59
OP Offline
We were set to arrive July 7th

#104709 06/13/05 10:43 AM
Joined: Jul 2000
Posts: 1,925
Offline
Give Paisano the keys and let him live there for the duration!


Reality..What a concept!
#104710 06/13/05 10:50 AM
Joined: Apr 2000
Posts: 7,059
Offline
Under 30 days cancellation got you it seems. I'd fax them the obit, and plead again.

Deposit by creditcard?

Give us the name. They will not want bad PR.


Dare To Deviate
#104711 06/13/05 11:03 AM
Joined: Feb 2003
Posts: 4,001
Offline
txt travler ,yes travel ins is a must ,but as I am in the travel business I find it strange that the hotel ,in any of there e mails or copies of there corespondence or booking confirmantion did it not state there cancellation policies.. if the did not how can you be held responsible ??? are you a mind reader .also did you ask there refund policies ???? when you booked I know you are upset ,and I apologize for my fellow boarders who make light of sad situation ..and if you are right and nowhere is there cancelation mentioned or listed .then I would not think to poorly of you ,to share the name of the hotel here . but try to speak to the manager/owner or both first..the hotels in sanpedro that I have stayed at ,have been just 100% up front and honorable with me..sorry for your loss but let us know your progress ,wishing you the best.hope you get to live the dream in sanpedro soon good luckand god bless..


Living The Dream Every Day!
#104712 06/13/05 11:06 AM
Joined: Sep 2002
Posts: 10,850
E
Offline
E
TxTraveler, email me, perhaps I can help you.

Opps, forgot to add:

[email protected]

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