I tried to reply to your priv message yesterday,but not sure if it worked or not...
Here's my 2cents:
My husband and I have stayed there twice now with two other couples, as recently as this past January. I didn't encounter any negatives with either of our stays at Casa Caracol. I found Phil and Marie to be great hosts and very helpful in getting excursions, golf cart rentals, etc handled. I liked the location of Casa Caracol. It was an easy walk to town and right around the corner is Papi's Restaurant, which in my opinion has one of the best, if not THE best lobster dinners in town.
Go and enjoy!