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#116583 02/04/06 10:43 AM
Joined: Jan 2006
Posts: 508
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If there is a cat fight, I'm betting on a dead kitty laugh laugh

#116584 02/04/06 10:46 AM
Joined: Apr 2000
Posts: 7,059
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Important info for me, since my trusted snorkel guide is Enrique.


Dare To Deviate
#116585 02/04/06 11:45 AM
Joined: Apr 2000
Posts: 7,059
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Thanks Casa Caracol.


Dare To Deviate
#116586 02/15/06 12:42 PM
Joined: Jan 2006
Posts: 26
J
JC Offline
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J
Just returned from AC (first timers) after staying on the island for 10 days.

We did not stay at the Aquamarina, but two of our friends did. We were just north at Paradise Villas and were completely satisfied with both the accomodations and the service from Nellie and her staff. Top notch. Would absolutely recommend Paradise Villas to anyone.

Anyway, this being an Aquamarina thread, here's what happened to our friends. They checked in late Friday afternoon, spent and paid for two nights in a room in the north wing overlooking the cemetary. Room was small, smelled bad, and the bed sagged. So on Sunday they complained and, as a result, got moved into the newer part (what you see in the adverts)overlooking the courtyard, pool and bar. When they checked-out 8 days later and went to pay the bill, the response was "You owe nothing and we are very sorry to have inconvenienced you." So our friends tipped the guy $100 and got out of SP with a very large freebie.

We just thought that this was an example of extraordinary customer service that deserved some air time, so there you have it.

#116587 02/15/06 12:51 PM
Joined: Jan 2005
Posts: 4,294
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WOW JC! Thanks for sharing!

#116588 02/15/06 12:59 PM
A
Anonymous
Anonymous
A
JC.........I Do NOT believe it and if it IS true...
someone was looking to pocket some cash while short-changing the facility. I advise not posting this info for obvious reasons.

#116589 02/15/06 01:08 PM
Joined: Jan 2006
Posts: 26
J
JC Offline
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J
BZT -
What's up with telling me not to post?

If it was indeed customer service properly authorized by the management, why shouldn't they get the credit? On the other hand, if, as you suggest, an employee was lining his or he own pockets, that, too should get some exposure as an assist to get them busted.

As for whether you believe it or not, I really could give a .......

#116590 02/15/06 01:11 PM
A
Anonymous
Anonymous
A
JC...It's actually "could NOT give a ...."

Story about Aqua is a ???? in itself.

#116591 02/15/06 01:18 PM
Joined: Jan 2006
Posts: 26
J
JC Offline
Offline
J
BZT -

Gee, thanks for the English lesson. Do you have any other wisdom for public consumption?

#116592 02/15/06 01:24 PM
Joined: Jan 2005
Posts: 4,294
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"I really could give a ......." What's wrong with that sentence?

Shhhhhhhhhhhhhhhhhhhhhhhhh. Aquamarina did a good deed. Period.

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