FROM A FRIEND
I just received my Aug electricity bill. It showed an arrears of $100 not
paid for the July bill. I called BEL to point out their mistake, quoting my
receipt which shows full payment.
Lo and behold, I was told that they are charging all customers who
registered for the new tax, GST a $100 deposit.! I asked under what
authority. I was told "Company Policy" ! I pointed out that as long
standing customer of good standing, I never had been forced to lodge a
deposit. My account was opened before that policy came into being. BEL
then told me. that as far as they were concerned, anyone who registered
under GST was considered a new account, and therefore they had the
authority from the PUC to charge a deposit!
Naturally I called the PUC, sent them copies of all bills and receipts and a
letter asking for their intercession.
BEL stealing from the Belizean customer again !!!
I am refusing to pay this additional $100 and will continue to pay for
electricity used. I have asked the PUC not to allow BEL to cut me off until
this matter is resolved.