Re: Casa Verde---Rude, Unhospitable, owner of CayeCaulkerrentals.com
#221172
06/21/06 06:28 PM
06/21/06 06:28 PM
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Joined: Jun 2006
Posts: 1 Southern, California, USA
socalgal
Junior Member
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Hi Aggie,
I was very surprised to read your review. It is most uncharacteristic from my experience. I've had many dealings with Amanda and have never found her to be anything but the consummate hostess, very friendly, easily approachable, helpful and downright delightful.
In reading your complaints I began to wonder (since my experiences have been vastly opposite to yours) if perhaps the lack of air conditioning was the root cause of you becoming so hot under the collar. Or perhaps you were already unhappy having chosen an unairconditioned place and then the bicycle problem set you off.
Have you never rented a hotel room with a problem? Some can be fixed and sometimes you just have to either accept the problem or ask to be moved. One non functioning window screen in an entire house seems trivial at best, yet you carry on about it. The house has ceiling fans in every room so I'm not clear why you only used the floor fan. Maybe you are just someone who needs air conditioning.
I can't see her gouging you on a cart ride fee, that just sounds off. Did she send a cart taxi to fetch you from the airport or water taxi, did it wait with you to check in, then transport you to your rental house? That's more than just a regular ride and the fee would be higher.
I also can't see how the website pictures of the proximity to the water are misleading either. The water is in the distance, certainly not waterfront, though she does have waterfront rentals if that is your desire.
Since you felt the need to rent bikes versus walk 10 minutes maybe you are just used to more pampering than is provided with a rental. Amanda is a manager, not your private travel agent and the island does have several agents. I would not expect to be led by the hand by someone in her position. I must say however that whenever I have asked for assistance she has been very helpful. If you needed more services then perhaps you should have booked a full service hotel and paid that price.
Everything is prone to failure. A bike can fail. A chain can derail, a tire can go flat, etc. Same with rental cars. Did you call and ask for a replacement or load it on a cart taxi and take it back for exchange? No? Instead you seem to have blamed the failure on her and gotten angry about it. Still as your were checking out you didn't bother to return the broken bike but returned the other two? Expecting to not pay for a rental when all the other days the bike was serviceable is a bit much. Would Avis let you off the hook? Nope. Somehow I have a feeling it was you that started the yelling match as her demeanor has always been pleasant in my experience.
I'm sorry your vacation rental wasn't all you hoped it would be. My experiences with Amanda and her rentals have always been very positive. If you want beachfront, book beachfront. If you want A/C then book accomodations with A/C. If you need handholding on activities maybe an all inclusive in Cancun is more your speed.
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