No there was not any other problems. They did give us 1 bag of ice to get started on and they also do the dishes for you! If you need any groceries go north to what is called Island store. It's not anywhere on anything that we saw before we left on the web site. It's the best store on the Island. They have just about everything you will need. Kinda like the States! Milk (boxed) cold is pretty good. Cereal, breads, fruit, canned and fresh, medicine, canned fruits and veg., hamburger, steaks, liquor, cheese, butter, you name it they probably got it. Go across the street and get any soda, water or beer you will need. It's a lot cheaper at the Distribution Center than at the stores.Just go in the Office door when you get there. There ar big signs out front with COKE, FANTA, BLINIKI BEER. Buy it by the case and return the crates. It was great for us becuse we were sailing for 10 days. Big cost difference. Tucan shop was one of the best shops to buy stuff at. The Palms do have a pretty good beach in back and the back proch is big for just sitting and watching everything. Do remember that when you look at the ambergris cay map of the town, everything is not spaced out like it may seem. Everything is right next to the next thing. Building to building. Go to the Chicken drop on Wed. night. That was so much fun. It's at the Spindrift Hotel.6:00 pm $1. BZ for a chip and you can play as many time as you want. We were there and they played until the people were done.We left after the 2nd one. They have 100 squares and when the chips are gone you have to wait until the next game. We ate at Fido's 2 nights. Very good we thought. Had a waiter names Dean. Very good. Try to ask for him. Tell him the people with the little boy (Zack) from the states that were recommended him. There is so much to do. Be sure to go along side of the beach and look at the gifts that people sell expecially wood carvings before buying from the streets. They have very nice workmanship. Jewerly, paintings, ect... They also have a playground in front of the beach for the kids (if you are taking any) which was nice for the kids. I think you will enjoy yourself, but for the money I would stay at Mayan Princess over the Palms. Just as nice (may be just a little smaller) but you get a hammock and more privacy on your back balcony. Check it out when you get there! I hope that this sofa bed was just our case ad the rest are good, but it was a bad night for us. At the Mayan Princess the sofa beds were new and didn't have any problems, and they are closer to everything in town. You will just have to walk a little father from the Palms, but the beach walk is the way to go!! Have a good time, and don't let our experience get you down. Your's probably will be better!!! Have FUN!!! It goes fast!