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Starband experience with CSM2000 #267863
02/14/08 12:42 PM
02/14/08 12:42 PM
Joined: Oct 2005
Posts: 22
sunny smile Offline OP
sunny smile  Offline OP
Just wanted to report what happened to me with my Starband contract with CSM2000.

I used to manage a resort North of San Pedro and Julian asked me some years ago if I could give my credit card information to make payment much easier. He received my credit card information and from this moment it was easy to deal with Starband - the monthly amount has been deducted month by month. Before the business in the end has been sold and shot down I canceled our Starband contract. I have 2 confirmations from Julian telling me that the contract has been discontinued by May 31, 2007. I handed over the business and left the island - later left the country.

We're now in February 2008. Can you imagine that by now - 9 months later - my credit card has been charged month by month? And I could not make it happen to block those payments in the first place - International law for credit card payments make it impossible - so the only chance for me was to change my credit card, change number, get a new card, contact all business that deduct from my card and make them change the credit card information and I didn't want to do this.
Can you imagine that I sent hundreds of emails to Julian, tried to contact Starband, tried to receive a contract or customer number from Julian and nothing happened. Can you imagine that not one time I received any answer from Julian in the first place? Julian reacted after 2, 3 or 4 emails or when I made calls from Mexico to Belize to reach him on the phone.

It's pretty difficult to contact Starband. They publish a phone number 1-800-4STARBAND and with our fixed cell phone this number cannot be dialed. I just received statements: "You're not allowed to dial this number".
I then tried with my callback number and receive the statement "you have dialed an invalid phone number".
Last month I have been in the States and wanted from there contact Starband. I asked Julian several times to give me the customer or contract number and a phone number where I can reach them - Julian tried to avoid to give me this information and promised me that everything is fixed now. I left the States without any contact with them and now discovered that nothing has changed.

I finally looked at this published number and got aware that (including the 800) there's more than 10 digits and I know US numbers have 10 digits. So today I dialed the first 10 digits and finally got connected with Starband.

I had a phone call of more than 15 minutes from Mexico and finally got my contract number and could cancel the contract. Now guess: This contract has never been canceled - can you imagine this? Julian did never cancel this contract!
So you better be careful before you give any credit card information to CSM2000.

Re: Starband experience with CSM2000 [Re: sunny smile] #267874
02/14/08 02:25 PM
02/14/08 02:25 PM
Joined: Feb 2003
Posts: 4,001
New Jersey/sanpedro
captjeff Offline
captjeff  Offline
If you have the e mails from the merchant I think you can dispute the charge with the credit card company .Can not think why Csm2000 would want to cheat you as it is such a small place.If this a fact and I belive you < he should make good your charges .And apolgise to you!!! what does he say now????

Last edited by captjeff; 02/14/08 02:26 PM.

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