I was in Playa this week and met a couple who stayed in SP at a resort
San Pedro......Playa.....sounds like they're not first time travelers. It is hard to believe that they didn't do more investigation. I would think that at least 98% of the tourist visiting the Island have a good idea what type of facility they've booked. With the internet it's almost impossible to be sold something that you're not going to get......I'm strictly referring to resorts/condos on San Pedro, all of their websites are pretty darn accurate.
There are some extremely competent property managers on the Island that do a terrific shop of handling their client's condos and are very honest with the tourist as to what they should expect.