To no ones suprise I am sure we have not received our members information for timeshares we purchased. I purchased in October 07 and my contract states I should have all my membership information by Jan 08. I have received nothing but brochures. I have called several times as I am trying to do a swap for my daughters wedding, this has been going on since June and you can not get a straight answer. Intervale has no record of us, but reef village time share has payment in full for almost a year. I also inquired about using the week they offered at just maintenance fee and I have been waiting over 2 months for them to get back to me later in the afternoon! They did not say what afternoon.