Yesterday as we were taxing out on our flight from San Pedro to the International airport we noticed our large Igloo ice chest was still on the luggage cart. Since I was in the co-pilot seat, I asked the pilot about it and he said it would be sent on the next Tropic Air flight since we were full. We waited to check in at American Airlines until the cooler arrived, but it wasn't on the next Tropic Air flight, or the next. The luggage guy called back to San Pedro and was told that it would be on the next flight. When it arrived, the duct tape and rope that we had put around it had been removed and the lid virtually ripped off of it, broken at the hinges. We were told by the luggage handler that brought it out to us that they had to do that to get it in the plane (they flew it over with us in one piece!). American Airlines was calling boarding for our flight at about the same time all this was happening, so our damage claim at the Tropic Air desk was abbreviated to say the least, and although the supervisor signed the paper, the full description was not written down of what happened.
Has anyone else had an experience like this? I'm hopeful that Tropic Air will do the right thing and reimburse us for the cooler, but was just curious if this is typical for them.