Again, all excellent points. Is there someone associated with SAGA who could be sure to let people know? It is very clear from reading these messages, but some do not know about the message board. Also, there are many industries where customer service is more up to date than the corporate website. It is somewhat counter-intuitive to assume that customer service would be wrong, even though the exact same info was given three times, and a Confirmation Number for dog's boarding pass was issued, all within one day of travel.