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BTL responds on yesterday's outage #400597
02/19/11 09:33 AM
02/19/11 09:33 AM
Joined: Oct 1999
Posts: 70,279
oregon, spr
Marty Offline OP

Marty  Offline OP
Mid-morning Thursday, February 17, a small power outage caused quite the stir on La Isla Bonita. Soon after the outage, cellular phone service and land line service were cut off. Early Friday morning, around 9am, cellular service and land lines were down once more, and for most of the morning, till around 11am, phone communication was impossible.

While cellular service was back around 11am, land lines (and internet) took a bit longer to come back. Everyone was asking, "what happened?"

In speaking to Angelee Vasquez, Public Relations officer for BTL, The San Pedro Sun found out that the reason for Thursday's lack of service was as a result of the power outage. According to BTL, their backup system was affected and a temporary fix was put on it. Today (Friday), technicians worked on fixing the backup system properly, replacing the equipment necessary. BTL assures the public that they do not anticipate any more problems with service again.

BTL apologizes for the inconveniences caused.
Re: BTL responds on yesterday's outage [Re: Marty] #400604
02/19/11 09:43 AM
02/19/11 09:43 AM
Joined: Oct 1999
Posts: 70,279
oregon, spr
Marty Offline OP

Marty  Offline OP

Communications Temporarily Down in San Pedro

No cellular phone service, no land line service and no internet!!!! What is happening?? People were speculating if all of this had to do with the giant solar flare that occurred on Monday and the solar radiation hitting our plant these past few days. Solar flares hitting planet Earth are known to have an effect on satellites, power grids and communications networks. Services are back for both companies, but what caused the problem?

We learned that after a small power outage on Thursday, February 17, cellular phone service, land line and internet was cut off for a very brief moment. And today Friday, February 18, shortly after 9:00 a.m. cellular service for both Smart and Digicell were down including BTL land lines and internet for most of the morning.

Ambergris Today contacted both Smart and BTL offices in San Pedro to find out what was going on. Smart representatives informed us that connection was lost because of power failure from their supplier.

As for BTL, we were told that due to the power outage on Thursday, a temporary fix was put on the system and technicians worked on getting the backup system working today, Friday, hence causing services to be down during repairs.

BTL assures the public that they do not anticipate any more problems with service again. And Both BTL and Smart apologizes for any inconvenience caused.

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