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#419331 - 10/20/11 12:51 PM Smart does NOT allow dail -out of 24 hr emergency  
Joined: Aug 2006
Posts: 72
NJG Offline
NJG  Offline
A few nites ago there was a big water leak at 9pm.
Husband called me to call the water company, after several calls to BWS. I got a recorded message giving me a 24hr number to call. 0-800-297-5325. However I have a smart phone and could NOT get thru. I went to Smart the following day and was told that they did not allow 800 number call outs.
But she was going to send info to head office and they would get back to me. Just an FYI. I was given this name and number at the water co. today just in case---607-1694 Mr. Lock.
He will take care of San Pedro after hours call.

#419338 - 10/20/11 02:32 PM Re: Smart does NOT allow dail -out of 24 hr emergency [Re: NJG]  
Joined: May 2000
Posts: 6,670
Amanda Syme Offline
Amanda Syme  Offline
Emergency means fire, police and medical - not water leaks.

#419342 - 10/20/11 02:39 PM Re: Smart does NOT allow dail -out of 24 hr emergency [Re: Amanda Syme]  
Joined: Aug 2006
Posts: 72
NJG Offline
NJG  Offline
Yes Thanks, However this was a
BWS, leak into the street NOT A PRIVATE HOME. I am sure they would have wanted to be contacted to prevent the flooding of already soaked road.
It is listed on the water bill 24hr service number,who then has a recorded message that gives the 0800 number.
BEL the electric com. also has a 0800 number printed on the bill. So why does not Smart allow 800 calls when BTL does.
That is how we got a hold of them BWS, using BTL.
We are aware of what emergency is and glad 911 works here for that.

#419356 - 10/20/11 05:29 PM Re: Smart does NOT allow dail -out of 24 hr emergency [Re: NJG]  
Joined: May 2000
Posts: 6,670
Amanda Syme Offline
Amanda Syme  Offline
The phone company rivalry is a long on going story.

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