As you may know, on Tuesday, November 29, American Airlines filed for reorganization under Chapter 11. We took this action as part of our efforts to secure our long-term success in delivering the highest standards in air travel. We are committed to meeting your travel needs with outstanding customer service and safety, and it will be business as usual at American throughout our reorganization process.
We want to assure you that your AAdvantage(R) miles are secure. The AAdvantage miles that you've earned are yours and will stay yours, subject to usual policies, until you choose to redeem them for a great award with us. Likewise, your elite qualifying miles and your elite status, including lifetime status granted under the Million Miler(SM) program is secure and remains intact. You will continue to earn miles through all our existing AAdvantage participating companies and you will be able to redeem those miles for the same great awards – flights, upgrades, car rentals and hotels just to name a few. And, throughout the coming year, we will be adding even more opportunities to earn miles, as well as new ways to redeem those miles.
Thank you for the support of American and AAdvantage throughout this process. For information about American's reorganization process, please visit http://bit.ly/AACh11FAQ.
American Airlines and American Eagle intend to operate normal flight schedules, and our reservations, customer service, AAdvantage program, American Airlines Admirals Club and all other operations are conducting business as usual throughout this process