Previous Thread
Next Thread
Print Thread
#427916 - 01/15/12 06:35 PM Lagniappe Provisioning, NOT Rojo Lounge Food...  
Joined: Oct 2000
Posts: 723
SFJeff Offline
SFJeff  Offline
This afternoon while in town on a rare day off, I ran into good friends/loyal repeat customers...

"I did not know you guys were in town!" I said enthusiastically...

"That's odd," they replied, "as we ordered some of your food from Lagniappe and it was delivered to us...???"

To anyone who may have ordered food "from Rojo Lounge" via Lagniappe Provisioning recently (burritos, ceviche, etc) please note, the food you received and were charged for was not prepared by us.

We already spoke w/ Lagniappe... we're still awaiting a satisfactory explanation from them. Needless to say, we are no longer going to be working with Lagniappe anymore...

Apologies to anyone who ordered anything thinking it was prepared by us and who were disappointed in what they received.

Jeff / Rojo Lounge

#427995 - 01/16/12 12:29 PM Re: Lagniappe Provisioning, NOT Rojo Lounge Food... [Re: SFJeff]  
Joined: Dec 2006
Posts: 1,044
BrusselSprout Offline
BrusselSprout  Offline
Should be easy to resolve...right?

#428006 - 01/16/12 02:42 PM Re: Lagniappe Provisioning, NOT Rojo Lounge Food... [Re: SFJeff]  
Joined: Oct 2000
Posts: 723
SFJeff Offline
SFJeff  Offline
Resolution = easy... in that we're no longer going to work with them.

The explanation we received was that "an employee of theirs, whose first name they gave us but whose last name they 'could not remember' was given the order and given $$$ to go shopping." Evidently the employee either had permission to source items ordered where they saw fit, or, there was not any oversight and checking of what was purchased before the order was delivered to their customer. Neither bodes terribly well in terms of my confidence to entrust them with our reputation, something which we've worked fastidiously for the last 7 years to build and maintain.

They claim that this was an isolated incident, which perhaps it was, but still, some things don't add up: you give staff $ to go shopping, you don't check receipts, you don't know where they got things from, etc?

If anyone wants our food, contact us directly, we're more than happy to make stuff and pack/provision things to go.

#428007 - 01/16/12 02:55 PM Re: Lagniappe Provisioning, NOT Rojo Lounge Food... [Re: SFJeff]  
Joined: Oct 2003
Posts: 2,409
Katie Valk Offline
Katie Valk  Offline
You deliver to Belize City?

Belize based travel specialist
#428150 - 01/17/12 01:27 PM Re: Lagniappe Provisioning, NOT Rojo Lounge Food... [Re: SFJeff]  
Joined: Oct 2000
Posts: 723
SFJeff Offline
SFJeff  Offline
So I just got another message (below) from someone who bought food from Lagniappe in November (burritos) who were told that they were from Rojo Lounge when they were not. So much for Lagniappes assurance to us that this was an "isolated incident." All I can say is a big WTF Lagniappe? What gives??? Screwing over your customers (and suppliers) is no way to run a business.


Jeff, I don't know how long they have been doing this, but when we were this past November, we ordered a supply from them of frozen burriotos and they stated it was from Rojo. They were very dry and fell apart. Just wondering if this was theirs or yours. If it was theirs, I'm going to request a refund. I'll be back this Saturday

Portofino Resort- Now with a new BEACH BAR!!

Click for excellent scuba lessons with Elbert Greer!

Things to do

Daily News
Daily Weather

Classified Ads
San Pedro Sun
Ambergris Today
SP Town Council
Channel 7
Channel 5
Love FM
The Reporter
TV Newscasts
Radio Stations

Click for our
Search thousands of Belizean-only websites

Event Guides
Event Calendar
Specials & Events
Things to Do
iTravel Belize
Paradise Theater
Paradise Guy Event Calendar

San Pedro Scoop!
Tia Chocolate
My Beautiful Belize
I-Travel Belize
Belize Adventure
Belize Hub
Romantic Travel
Bound for Belize
Conch Creative
As The Coconuts Drop
More Blogs...
Search thousands of Belizean-only websites
Chaa Creek is an award-winning luxury Belize Resort, rated as one of the worlds best Eco Lodges. We are a pioneer in adventure travel to Belize since 1981!
White Sands Dive Shop - 5 Star PADI Dive Facility - Daily diving, SCUBA instruction and Snorkeling
Caribbean Inspired All Natural Condiments & Spice Blends, Over 100 are Gluten Free!
We manage a variety of homes, apartments, condos and commercial properties here on Ambergris Caye. Our minimum lease on ALL properties is six months.
Lil Alphonse has snorkel equipment to fit anyone as well as Marine Park Tickets and flotation devices to assist those not as experienced.
Coastal Xpress offers a daily scheduled ferry run to most resorts, restaurants and private piers on the island of Anbergris Caye. We also offer  private and charter water taxi service.
1 2 3 4 5 6
7 8 9 10 11 12 13
14 15 16 17 18 19 20
21 22 23 24 25 26 27
28 29 30 31
Cayo Espanto
Click for Cayo Espanto, and have your own private island
More Links
Click for exciting and adventurous tours of Belize with Katie Valk!
Mini Chat
Who's Online Now
1 registered members (FireGuy1), 225 guests, and 3 spiders.
Key: Admin, Global Mod, Mod
Forum Statistics
Most Online1,262
Jun 10th, 2007 HELP! Visitor Center Goods & Services San Pedro Town Message Board Lodging Diving Fishing Things to Do History Maps Phonebook Belize Business Directory Picture of the Day

The opinions and views expressed on this board are the subjective opinions of Ambergris Caye Message Board members
and not of the Ambergris Caye Message Board its affiliates, or its employees.

Powered by UBB.threads™ PHP Forum Software 7.6.0