I am sorry to hear that you had a bad experience with tuff e nuff. We have been to AC several times, and have always gone out with Oliver, Jovanni, and crew. I have always had wonderful, positive and extremely safe trips with them, including a trip into Belize City.
Who was your driver? This just doesn't sound like the people we know and trust.
I hope you all are back to 100%, and hope you return to AC to "finish your holiday" soon.
PS: Didn't you love the Crazy Canucks??? I just got an email from Don and Carol and they weathered the storm with no problems. Just a little beach mess to clean up...