Editorial: Customer Disservice
In the last month Belize Bank and Scotiabank both announced that they will no longer be open on Saturdays for customer service. Based on my unofficial survey this means that Atlantic Bank is the only bank (out of five on the island) that is open for a half day on Saturdays.
So can someone please tell me when are we working folks supposed to run our errands and take care of our banking? We ALL know how horrendous the lines are at the banks, and often an hour lunch break is not enough time to get there AND wait through the snail-paced line, let alone actually EATING lunch! And forget cashing your paycheck after work, most of the banks close as early as 3PM in the afternoon! Now that Saturday banking is out of the question just exactly when do we take care of our banking?
At least the banks had the decency to publicize the change in their hours by running ads in The San Pedro Sun, unlike others who just inconsiderately surprised their customers like Bowen & Bowen/Crystal Water did several weeks ago. After loading my golf cart up on a Saturday morning for my monthly run to purchase water, beer and soda I met several like-minded folks at a locked warehouse where the poor security guard had the unpleasant task of telling irate customers that the distribution center was no longer open on Saturdays. I don’t know what made me madder, the fact that I had single-handedly loaded and bungee-corded several heavy cases of empty bottles and water jugs on to my cart just to take them for a Saturday morning ride or the fact that this business, who EVERYONE on the island from merchants to individuals depend on, thought so little of informing (and serving) their customers. For someone who works full time Monday through Friday, just when are they supposed to stock up on beverages? Especially when arranging for home deliveries means requiring someone to be there during those same businesses hours?
I have to ask…whatever happened to customer service?
Click here to read the rest of the article in the San Pedro Sun