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#475158 - 10/18/13 05:04 AM BEL  
Joined: Oct 2001
Posts: 5,949
Diane Campbell Offline
Diane Campbell  Offline
Any suggestions on how to deal with BEL?
The problems:

1. Bills that were in the past mailed out, are not arriving by mail. When queried we have been told that:
a) they are being "hand carried" (found one on the beach earlier this year but that is about it)
b) they are being mailed out of Belize City
c) even the people in San Pedro's BEL office are not getting their bills

2. Payments made to one account are credited to another (closed account) and we can't get the credits moved over to the proper account. This debacle is followed by calls from BEL threatening to cut service due to non-payment.

3. Calling BEL "customer care" and being disconnected when inputting the number for "English" ---

4. Calling San Pedro office and having the phone ring incessantly with no answer whatsoever.

5. Sending a person to the office in San Pedro to get a copy of the monthly bill due to all of the above items, only to be told their printer is either out of ink or otherwise doesn't work so they can't issue a bill. They were able to tell us what we owe - a sum that is HOPEFULLY correct. When our rep went to the BEL office he said that he was one of many people railing up about not getting their bills.

6. Old news, but ridiculous performance - earlier this year there was a failure of the system for online delivery of bills, so BEL's solution was to cut service and hope the people would come in to update their records as a result.
(can't get them to re-up the service properly).


Other recent events - being called to say other accounts will be disconnected due to non-payment of account ""x" - but account "x" is for a temporary meter that BEL technicians themselves removed months ago.

This is absolute madness.

#475188 - 10/18/13 10:15 AM Re: BEL [Re: Diane Campbell]  
Joined: Jun 2003
Posts: 979
Inplub Offline
Inplub  Offline
BEL e-mail my bills every month, I then go on line with Belize Bank and pay the bill. This has been going on for years and never a problem.

Last edited by Inplub; 10/18/13 10:15 AM.
#475199 - 10/18/13 04:43 PM Re: BEL [Re: Inplub]  
Joined: Sep 2002
Posts: 10,850
Ernie B Offline
Ernie B  Offline
This is nothing new. I had the same problem some 12 years ago, maybe. I was told I was responsible fot the bill and I was responsible for getting it. OK......... ????

Ya gotta play by the rules that do not exist.

Gun Control is Hitting Your Target.
#475587 - 10/24/13 07:49 AM Re: BEL [Re: Diane Campbell]  
Joined: Aug 2006
Posts: 84
Stilromin Offline
Stilromin  Offline
The Belize Bank online billing works well, but we go a step further and just read the meter on the proper day and pay the amount of KWH a certain multiplier(KWH x rate + GST), it always comes out a bit above the BEL charge as I add a penny or two on the multiplier so we are always in a credit situation.

You have more meters to read, of course, so that may be problematical.

#475596 - 10/24/13 10:07 AM Re: BEL [Re: Diane Campbell]  
Joined: Oct 2003
Posts: 2,434
Katie Valk Offline
Katie Valk  Offline
We had an outage yesterday. I called bel customer service to find out when the power might return.

Recording said-Your business is important to us. Pls Hold the line. Your call is being cued. Someone will be with you to assist in 217 minutes.

Then btl dropped the call.

Belize based travel specialist
#475602 - 10/24/13 11:14 AM Re: BEL [Re: Diane Campbell]  
Joined: Oct 2001
Posts: 5,949
Diane Campbell Offline
Diane Campbell  Offline
Exactly - thank you Katie for that. I've also gotten the 217 minutes recording.
I've got plenty of practice tolerating baloney but this is too much.

#475604 - 10/24/13 12:43 PM Re: BEL [Re: Diane Campbell]  
Joined: Oct 2003
Posts: 2,434
Katie Valk Offline
Katie Valk  Offline
I was so pissed off and had the time and was passing by bel so dropped in and gave them a 20 minute monologue about themselves. Had customers, security and customer service laughing. Think its time for a Belizean Jon Stewart type of show. Think after successive failures of both pup and udp, we can finally laugh at ourselves. But wonder if bel and btl will advertise....

Belize based travel specialist
#475611 - 10/24/13 03:56 PM Re: BEL [Re: Diane Campbell]  
Joined: Oct 2001
Posts: 5,949
Diane Campbell Offline
Diane Campbell  Offline
Oh good - wish I had been there (at BEL)!

#476275 - 11/01/13 07:54 PM Re: BEL [Re: Diane Campbell]  
Joined: Apr 2005
Posts: 1,435
Cooper Offline
Cooper  Offline
Never had a problem with them in over 10 yrs
. Cant help.

#476441 - 11/04/13 07:55 AM Re: BEL [Re: Diane Campbell]  
Joined: May 2000
Posts: 6,720
Amanda Syme Offline
Amanda Syme  Offline
Try the ebill system. It works like a charm.

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