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Joined: Oct 1999
Posts: 84,395
Marty Offline OP
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Today if you had trouble making cell phone calls on BTL - you weren't alone - tens of thousands of users experienced difficulties after BTL had system wide problems. What caused it? A release from the company says it suffered an unforeseen internal power outage at 4:00 am, today which caused a service interruption on its DigiCell Platform. The problems resulting from that included, dropped or one way calls from DigiCell to DigiCell, DigiCell to Landline numbers, and other networks), degraded voice service for BlackBerry users and inability to purchase PrePaid 4G services and SMS bundles.

Tonight at 6:00, BTL reported that the DigiCell platform has since been restored and services are back up to 90% functionality. Calls from DigiCell to hardline numbers are still an issue though.

As for DSL which has been a problem for a week, BTL says that this is quote, "a result of an external attack." This has resulted in denial of service to customers. BTL will be undertaking a network upgrade in the coming days.

Channel 7

Joined: Oct 1999
Posts: 84,395
Marty Offline OP
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For Immediate Release
June 26, 2014

BTL advises the general public that the Company suffered an unforeseen internal power outage at 4:00 am, June 26 which caused a service interruption on our DigiCell Platform. This outage affected a range of services to our DigiCell and PSTN services. Customer experience countrywide included vacant or one way calls (DigiCell to DigiCell, DigiCell to Landline numbers, and other networks), degraded voice service for BlackBerry users and inability to purchase PrePaid 4G services and SMS bundles.

Our Technical Teams were able to restore voice services at 5:30 am with continuous progress throughout the day. The DigiCell platform has since been restored and has allowed us to reinstate services to 90% functionality. All services except for calls from DigiCell to PSTN numbers remain pending. Our teams continue to work with our international partners (Ericsson) to restore all affected service to 100% in the coming hours.

We also take this opportunity to update our DSL customers who continue to experience slow browsing speeds when accessing the internet that this is a result of an external attack. This has resulted in denial of service to our customers. Customers are advised that the Company will be undertaking a network upgrade in the coming days which will provide more advanced security features and better service quality.

We apologize for the inconveniences caused over the past few days and thank you for your patience and loyalty. We take this opportunity to assure our valued customers that the Company will continue to work to deliver improved service reliability.

Feel free to contact the Public Relations Department at 223-8322/8279 for more information.


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