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BTL Explains Countrywide Internet Issues #492938
07/01/14 04:44 AM
07/01/14 04:44 AM
Joined: Oct 1999
Posts: 65,167
oregon, spr
Marty Offline OP

Marty  Offline OP
Belize Telemedia Ltd. (BTL) advises its DSL customers that the Company continues to experience connectivity or slow browsing issues with our internet service. This is as a result of an external attack to their system and their technical teams are working to find a permanent solution. If you have difficulty accessing the internet, you are asked to kindly power cycle your modem.

If the issue continues, please call the Call Center at 119 to make a formal report so that it can be investigated further. Customers are informed that the BTL Technical Teams are working to normalize internet service.

"We are please to share that the Company is in the process of upgrading its equipment which will provide advanced security features and improved service reliability. We apologize for any inconveniences caused and thank you for your patience and support."

Re: BTL Explains Countrywide Internet Issues [Re: Marty] #492942
07/01/14 05:18 AM
07/01/14 05:18 AM
Joined: Oct 2003
Posts: 2,461
Belize City
Katie Valk Offline

Katie Valk  Offline
I have googled how to power cycle my modem, but of course, can't reach any site. Does that mean simply disconnecting and reconnecting? Or more complicated and above my pay grade?

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Re: BTL Explains Countrywide Internet Issues [Re: Marty] #492944
07/01/14 05:20 AM
07/01/14 05:20 AM
Joined: Oct 2007
Posts: 1,167
bobcat bill Offline
bobcat bill  Offline
yes & wait 10 to 30 seconds to repower then wait for all lights to come on

Re: BTL Explains Countrywide Internet Issues [Re: Katie Valk] #492946
07/01/14 05:21 AM
07/01/14 05:21 AM
Joined: Apr 2000
Posts: 8,868
SP Daily Offline
SP Daily  Offline
Just unplug the power, wait 10 seconds and replug.. then wait while it reboots

Re: BTL Explains Countrywide Internet Issues [Re: Marty] #492952
07/01/14 06:30 AM
07/01/14 06:30 AM
Joined: Nov 2002
Posts: 246
San Pedro Belize, Meribel Fra...
Nick Barton Offline
Nick Barton  Offline
Sadly this makes no difference on this occasion - have reported to BTL.

Re: BTL Explains Countrywide Internet Issues [Re: Marty] #492956
07/01/14 06:50 AM
07/01/14 06:50 AM
Joined: Jan 2003
Posts: 7,479
SimonB Offline

SimonB  Offline
Change your DNS to

Re: BTL Explains Countrywide Internet Issues [Re: Marty] #492957
07/01/14 07:34 AM
07/01/14 07:34 AM
Joined: Dec 2006
Posts: 12,757
San Pedro Belize
elbert Offline
elbert  Offline
reboot is the key after you change the DNS to
Immmmmmmm baaaaack!

White Sands Dive Shops Daily Blog
Re: BTL Explains Countrywide Internet Issues [Re: Marty] #492961
07/01/14 10:14 AM
07/01/14 10:14 AM
Joined: Jan 2003
Posts: 7,479
SimonB Offline

SimonB  Offline
smile depends on your operating system, older systems required a reboot after changes to network settings.

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