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Fraudulent SMS charges on BTL pre and post paid iPhones #510962
01/22/16 01:48 PM
01/22/16 01:48 PM
Joined: Jan 2003
Posts: 7,479
SimonB Offline OP

SimonB  Offline OP
We noticed on our post paid bill that there were a huge number of charges to numbers in the UK. We called BTL and a rather unhelpful rep tried to tell us that we were sending the messages "unconsciously" via iMessage on our data plan (even though most were sent at night when the phone was connected to WiFi). BTL admitted that they have been aware of the problem for months. They haven't told anyone though and they continue to bill post paid users for the texts unless you bring it to their attention. Not everyone receives a printed statement so they may be unaware of the charges. BTL says that pre-paid phones aren't being charged even though a check on a pre-paid phone's records showed SMS messages to the same numbers. Check your post paid bills and if you don't get a copy get one back to at least October when the problem started. Take your bills to BTL and demand a refund for the charges. Here is a link describing the problem, it is worldwide.

It should be noted that the rep said they haven't said anything as most people don't have iPhones except tourists that come and don't go home. You can read into it what they meant by that.

Last edited by SimonB; 01/22/16 06:27 PM. Reason: Changed link
Re: Fraudulent SMS charges on BTL pre and post paid iPhones [Re: SimonB] #510965
01/22/16 04:33 PM
01/22/16 04:33 PM
Joined: Mar 2001
Posts: 11,013
Rockport, Maine
klcman Offline
klcman  Offline
Simon.......I just a horrible (and dangerous to the uninitiated techies) scam attack on that link - one of those pop-up messages that claim you are infected with a virus and must call immediately to get the cure. Caution, my friend, caution!

_ _ _ _ _ _ _________________ _ _ _ _ _ _
But then what do I know, I am but a mere caveman
Re: Fraudulent SMS charges on BTL pre and post paid iPhones [Re: SimonB] #510966
01/22/16 06:24 PM
01/22/16 06:24 PM
Joined: Jan 2003
Posts: 7,479
SimonB Offline OP

SimonB  Offline OP
None at this end but there are other links that confirm the problem.

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