I stopped using Tropic Ferry more than a year ago. They were undependable, the crew dressed like gangsters, the boats broke down often, they were in bad condition, and Patrick was non-communicative. In short, Patrick didn't care about his business, and I used them for several years.
I have been using Nautilus Water Taxi. Michele is delightful to deal with and goes above and beyond the call of duty to accommodate you.
She can be reached at 671-1414
I don't understand why a resort or private home owner would not use them. We save/make a lot of money by not having to pick up our guests at the airport.