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#52385 04/08/02 04:20 PM
Joined: Oct 1999
Posts: 84,400
Marty Offline OP
OP Offline
since thursday last week, the performance of the BTL.net nameserver has been sporadic.

so if you get emails bounced back, wait a day or two and resend if you don't hear back..

here's a traceroute i did for their nameservers:

Query: trace
Addr: NS.BTL.NET

Translating "NS.BTL.NET"...domain server (165.117.33.51) (165.117.128.5)
(207.86.143.242)
Translating "NS.BTL.NET"...domain server (165.117.33.51) (165.117.128.5)
(207.86.143.242)
Unrecognized host or address.


without a nameserver, their internet isn't working properly for email....



[This message has been edited by Marty (edited 04-08-2002).]

#52386 04/08/02 05:17 PM
Joined: Oct 1999
Posts: 84,400
Marty Offline OP
OP Offline
some email dribbling out from BTL now...

#52387 04/08/02 05:27 PM
Joined: Mar 2002
Posts: 35
J
Offline
J
I've attempted to send (btl.net)emails since Saturday and all email returns. Does anybody know when this problem might be resolved? Is this a common occurrance?
Thanks
J-Out

#52388 04/08/02 09:16 PM
Joined: May 2000
Posts: 1,191
Offline
and interestingly the wgs1.btl.net backup mail server is the one mentioned in the returned email error message even if the customer's email is configured to use btlmail.btl.net outgoing server.

It's a "send" email problem...haven't heard any btl addressees mention difficulties recieving email.

#52389 04/09/02 10:09 AM
Joined: Oct 1999
Posts: 84,400
Marty Offline OP
OP Offline
the emails you receive that say they bounced back from BTL actually are usually received later ... usually just a delay thing...

but if you don't hear back, you might resend....

like several messages i sent yesterday AM were finally received yesterday evening. then for about an hour i had real time email going, then lost it for the rest of the evening.

generally BTL email works ok, it just hiccups now and then...

#52390 04/09/02 10:13 AM
Joined: Oct 1999
Posts: 84,400
Marty Offline OP
OP Offline
btlmail.btl.net
ns.btl.net
[email protected]

all resolve at 206.27.238.5

so a traceroute to that IP should work or things are not going well...

#52391 04/09/02 11:04 AM
Joined: Nov 2000
Posts: 6,251
Offline
My e-mails were sent back to me, today ! They only in queue for 2 days. Then they are deleted.

I was trying to send notices to friends there to watch for those children that seem to have not called home.

Thanks for the update.

#52392 04/09/02 11:42 AM
Joined: Mar 2002
Posts: 35
J
Offline
J
I've been sending emails at different times (throughout the day) since Saturday with some returns and no replies. It's been frustrating since I need confirmation from my email recipients. I'm in email H---!!
Any resolution near?
Thanks
J-Out

#52393 04/09/02 11:48 AM
Joined: Nov 2000
Posts: 6,251
Offline
jaminout...how about the phone or just patience. It's a Belizean thang!

Resend the emails, I have and I am just waiting again. It will be corrected. Just takes time.

This is the first time this has happened to me too, so I just have to be patient. I was only in a hurry cause I was helping watch for those children.

#52394 04/09/02 02:20 PM
Joined: Mar 2002
Posts: 35
J
Offline
J
NYgal, you're right we get caught up in our own technology and we forget the reality time and distance. The fact that electronics do fail and people are people, it's just not always perfect. Thanks, I will sit back and try to enjoy the moment, control my selfishness and relax. I already feel better knowing that next month I/we will be on AC slowing it down... (If/when our reservations are confirmed)

Cheers,
J-Out

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