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#527498 - 12/05/17 02:07 PM New BTL Fiber Optic doesn't work  
Joined: Sep 2007
Posts: 23
Safaristar Offline
.
Safaristar  Offline
Is everybody happy with the new BTL Fiber optic system?
I had the new BTL Fiber Optic cable installed to my store 5-6 weeks ago It still doesn't work. And there is apparently nobody at BTL that cares. I have talked with 6 different supervisors. Each supervisor said they would talk with the technician and call me back in 10 minutes. After 6 weeks and 6 supervisors, not a single one has ever called me back . They all gave me their extensions, but the phone just rings and there is no voicemail. The technician that worked on it last brought a supervisor. When they left, they said they would escalate it and have somebody come from Belize City to troubleshoot it. That was 2 1/2 weeks ago. And then, apparently the technician closed the work ticket as "fixed". BTL has some serious internal problems with their customer service. I just spent 2 hours on the phone and got nowhere.....again. I can't find anybody at any level that will "own" the problem and make sure it is fixed.I just want my old dsl modem back. There were no problems with that.

#527499 - 12/05/17 03:42 PM Re: New BTL Fiber Optic doesn't work [Re: Safaristar]  
Joined: Nov 2000
Posts: 5,456
ScubaLdy Offline
.
ScubaLdy  Offline
I have not gotten the promised services.


Harriette
Take only pictures leave only bubbles
#527513 - 12/06/17 08:48 AM Re: New BTL Fiber Optic doesn't work [Re: Safaristar]  
Joined: Jul 2010
Posts: 1,327
Judyann H. Offline
.
Judyann H.  Offline
The service has been the worse since early 2003 when we had Coral Cable..... I wish we could just have our copper back.... Even this morning I was not able to access until 8:30a, and now it is very very slow.....And just like Safaristar we are unable to get responses from BTL.... First 1 1/2 months no internet and now 3 weeks of unreliable internet.... frown They don't seem to know how to fix it.....


My friends call me Judyann

www.blackorchidrestaurant.com
#527514 - 12/06/17 09:38 AM Re: New BTL Fiber Optic doesn't work [Re: Safaristar]  
Joined: Dec 2006
Posts: 12,108
elbert Offline
elbert  Offline
It took over a week to get them out to fix mine and the problem seemed to be the original installation done sloppy. I believe the regular BTL repair men did not do the installation and the current backlog for repairs is due to the poor installation .

Last edited by elbert; 12/06/17 09:38 AM.

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