Workshop Date: September 5th, 2019, 9am to 3pm.
Cost $50, Includes - Lunch & Refreshments.
LOCATION: San Pedro Town Council, Barrier Reef Dr, San Pedro.

Presented by: Ms. Lorraine Herrera
Business Advisor, SBDCBelize, BELTRAIDE

This training seminar will assist in providing good customer service and giving you the skills needed to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.

Specific objectives:
* Deliver better, faster service and increase customer satisfaction.
* Learn how to gain repeat business, Know what customers expect, Increase your credibility with customers-and your value to your organization.
* Manage stressful situations more effectively, recognize the signals of customer irritation-and how to respond appropriately and assist in quickly finding a workable solution to your customer's problem.