Belize Chamber of Commerce and Industry
Service Recovery Handling Difficult Customers Workshop

Facilitator: Marcelli Richards, BTEC Beltraide

Course Description:
Experiencing service failure is likely to happen at least once in a business or organization. Turning around unhappy customers is just too important to ignore. But, it's an important subject and making it work can be difficult. This session offers the tools and techniques to regain customers who have had negative customer service experiences with your organization. You will learn how to effectively deal with difficult customers and turn complaints into opportunities.

Date: May 17th, 2022
Time: 9:00 a.m.- 12:00 p.m.
Members $150.00 Non-member $250.00 (GST included)
VIA ZOOM

To register, kindly click the link below:
https://www.belize.org/events/bcci-service-recovery-handling-difficult-customers-workshop/