I was here for the duration of your stay at at NO TIME did you address me on ANY of the issues you raise in public.
I have to take the good comments with the bad and thankfully 99% is good occasionaly we will get a customer that is unhappy but you really should of addressed these concerns with me personally as I was on onsite ALL THE TIME for you to speak with me. AT no time did you address or indicate to me that you were unhappy in any way and I only found out when I read your message.
Your husband even gave me a hug upon departure and said you guys had had a great time.
Andy is also amazed at your comments
Obviously I am confused why you would post this instead of addressing the issues with me personally while on the island as i was onsite all the time you were here.
It seems to me that you really should of stayed and planned to be in town as that is where you wanted to be in the end however as you know in our e-mails prior to arriving you really wanted to be out of town, that seemed to have changed once you got here.
I dont want to bring out any other issues but there is an outstanding issue with Maya Island that you told me on the dock when leaving you would personally take care of which you did not do even when I reminded you upon departure and you assured me that you would correct that situation.
please feel free to e-mail [email protected]
and take care of the issue.
I am sorry that Playa Blanca Beach Club did not suit you and if you had addressed the issues onsite I would of bent over backwards to correct them and try to make you happy.
Some of the issues I bring up in my post, ie; the water problems, no screens for windows, the door to the office being locked during office hours (to have phone access) and no water taxi service (which there is a post from you that states that a boat would be made available to your guests)WERE brought to the attention of either you or Andy during our stay. The fact that we were unhappy staying in the center unit was something I figured was our "tought luck". I certainly didn't expect to be moved. From the pics on your website I expected more sun/windows. I also wouldn't expect a refund for lack of cleanliness. PS-A little bleach goes a long way on tile grout.
We took it upon ourselves to find lodging that suited us better. We were prepared to do whatever it took to be more comfortable on our vacation, that included being closer to town-our choice.
As far as our discussions with other guests...ask yourself how we could have known about their experience on your dive boat. THEY TOLD US. They also described their disapointment.
The only regret I have is bringing this "tit for tat" session to a public forum...live and learn