Some information was posted about Hustler's that I'm sure many of you read. I wrote to Billy & Kristin and advised them to take a look at it. Kristin just wrote to me and said she tried to respond but couldn't (must not be a memember of the board - I'll fix that when I get back). Here's what she wrote to me. You may ask, "Why is she posting it as a new topic?" Because not everyone who read the original may go back and see the follow-up and I think it is important to get the right information out to you all.
I went into the message board and could not figure out how to send a reply. I confirmed by phone the room River Shark requested took a 30% only deposit and when I went to check on his accommodations and give them his flight times was told he was in room 12. They have 2 people there and I did not follow it up with an a-mail as I had spoken to them over the phone They would not change it even though I tried my best. Jules was down here but it did not help. I apologized profusely and said if he wanted to cancel I would certainly understand & refund his 30% deposit. I found 2 alternatives for him Paradise Villa's and the Aqua Marina Suites. I walked the beach to look at the rooms because I wanted him to be happy. He is now booked into the Paradise Villa Oceanfront in the top of 2. I have not charged him a dime more and even said I would put in a case of beer and coke to chill for their arrival. He is staying for 10 nights and I gave them a great package including diving, Breakfast daily; transfers; pick up; a welcome drink; and a farewell dinner ...I feel he really gave all those people the wrong impression of Hustler and don't know what else I could have done to resolve a situation that was not entirely of my making. You know Harriet that Billy and I really try our best to give the best service we can. I felt very bad. I know when you have your heart set on something it is hard to change, I know once he gets here he will see the accommodations he ended up with are far superior to the one he booked and for the same price....
Hope to see you soon...Also someone put on that board he heard second hand we had the worst safety record...Can you imagine..We knock on wood have not even used the chamber and when the Country or other divers are in trouble and need rescuing they send the helicopter to get our Billy. That was unfounded and highly insulting...Thanks for all your nice comments...We love you girl and miss you..can't wait to see you again..