Good afternoon all,
Yes I did email GetMeOuttaHere! direct. GetMeOuttaHere! was a direct booking and I have all direct booking email on file. GetMeOuttaHere! never once emailed me after their visit or contacted me during their visit to lodge any sort of a complaint.
I have watched GetMeOuttaHere! post negative posting after negative posting on the message board about Banana Beach. In one instance someone was trying to contact Banana Beach as they were having trouble getting the fax to go through and GetMeOuttaHere! placed a posting behind this requesting this person to email them direct at a yahoo address. I don't know for sure but I don't think GetMeOuttaHere! intended to help this person get in contact with Banana Beach...
I accepted all of these negative postings until the posting came along stating and I quote "the front desk staff that collectively had the personalities of those who are heavily sedated, or victims of frontal lobotomies.....and we stayed there" was made. At this point folks I emailed GetMeOuttaHere! direct. To satisfy everyone's curiosity I will now post my private email and GetMeOuttaHere!'s reply. I will modify only GetMeOuttaHere!'s identity.
Good evening GetMeOuttaHere!,
It seems that you have some personal vendetta or "axe to grind" against Banana Beach, my staff and possibly me?? If you had any problems while you stayed with us I certainly would have appreciated an email from you concerning any problems. You received a super rate of $86 U.S. per night including all tax and not even and extra charge for your third person. I don't know if you checked prices of other resorts while you were here but if you did I think you should be able to see that you received excellent value for money spent.
I have been in the hotel business now for going on 9 years on Ambergris Caye. I am very proud of my employees and our establishments. We all work to make our guests happy and comfortable. In following your chain of attacks on Banana Beach I am not certain what was really the matter. Please take into consideration that we are not a "corporate" hotel chain and everyone here is always striving to make our guests stay a pleasant one.
I hope that emailing you direct is not taken offensively. I prefer to stay off the message boards. Please take into consideration that we are all people who are trying our best and have invested a lot of blood, sweat and tears. There are no publicly owned resorts here on Ambergris Caye and it personally hurts real people when remarks such as the ones below are posted on a public forum:
Reneet: just got back from Banana Beach, and yes, they have a pool, but if you walk out of your hotel, cross the "beach" heading for the water, you'll break you're ankle!
Stay at either Mata Rocks (nice, clean, and inexpensive with great bar, pretty little beach that graduates INTO THE WATER), or stay at Banyan Bay (which is 3 resorts closer to town, gorgeous, fabulous beach, nice rest., Rico's everyone mentions, but a bit pricier than Mata Rocks).
My friends and I felt that sunning ourselves on the Banana Beach Resort's "beach" was like laying on someone's terrace....the wall there really detracts from the "natural" beauty of a tropical isle....also, the incessant hammering next door (they're adding on the northside) was just a little less distracting than a screaming baby with gas pains.
Hope this helps....when I go back with money, we'll stay at Banyan Bay (our favorite), but if we're on a budget, we'll stay at Mata Rocks. In any case, you'll have a great time, because the people of Belize couldn't be warmer or kinder.....LOVED IT!!!!
Reneet: Just got back and would like to email you privately if possible. [email protected]
, and I'll write back to you.
We tried every beach south of town, and think the beach at Banyan Bay rivals any in the Caribbean...none of those atrocious "sea walls" (like the one in front of Banana Beach), and they rake the seagrass every morning between 8 and 9 a.m.
Best beach south of the cut in my opinion and that of my travelling companions.
I will be blunt in order to emphasize the point I'm trying to make:
Stayed in Banana Beach: it's a glorified Howard Johnson's....really....not that there's anything wrong with that, just highly overrated, especially the front desk staff that collectively had the personalities of those who are heavily sedated, or victims of frontal lobotomies.....and we stayed there.
Xanadu: much, much prettier. The British couple who owns the place was kind enough to give me spf #30 that had been left in their front office by previous guests (I couldn't find any in any of the stores on the island). As the bottle was almost full, I offered them money, which they refused. Additionally, the thatched roofed condos had a real island feel, the pool was beautifully landscaped, and right on the beach - not a plain rectangle, enclosed in a courtyard like Banana Beach.
It is a comfortable walk to town from Xanadu, whereby the walk from BB was a schlep.
Xanadu has bicyles and kayaks, free of charge to their guests.
So, I would never again stay at Banana Beach, but when I go back to Ambergris, which I love, I will stay at either the Xanadu or the Banyan Bay, or, if I want to do the Jungle Jane thing, I'd even stay at the charmingly tiny Mata Rocks.
Happy double birthdays and I hope this helps.
Tim Jeffers www.bananabeach.com
Following is GetMeOuttaHere!'s email reply back:
Competition is what makes it all happen: your business, as well as mine.
I am sorry you took my remarks personally....they weren't meant to hurt or offend any person (perhaps my comments about the belizean front desk staff were too strong, but we really didn't find them helpful AT ALL -- mostly indifferent at best, uniformed at their worst).
The message board is a democratic forum in which all voices may be heard....I merely exercised my right as a American Credit-Card-Carrying-Tourist to voice my opinions.
I believe that the overenthusiastic reviews of your resort on the message board led me to make a poor decision when trying to choose where to stay on A.C.
So my effort was to create a more balanced view of the resort choices on the lower section of A.C., and again, it's just my, and my travelling buddies, opinions. Hopefully, you can see my point.
If not, I suppose we're at an impasse, yet I wish you well.
Please, if you care to correspond with me further, contact me at XXXXXXXXXXXhotmail.com
Thank you, and best of luck,
If my email was too strong or taken as a nasty gram then I apologize... I could no longer hold back making a personal contact when the attack was made on our staff. Seawalls or sea grass is one thing but the people of Belize are another!
You all have fun now and please don't go too hard on me!