©Argyle Studio


Digital Postcard FAQ
Frequently Asked Questions And Answers


Program Features

Lots of free greeting card services on the Web. Why should I use this one?
How do the Digital Postcards work?
Is there a way to customize my postcard's layout?
Can I enhance my postcards with a picture or music file from my computer?
When will my postcards be discarded?
How can I change or delete a card scheduled for delivery on [date]?

Your Reservations

I can't believe this service is free. So when will you charge me?
Can you track the sender of a threatening anonymous postcard?
Do you record names and email addresses etc.?
Do you place any ads on my postcard?
Can anyone read my postcards?
How about computer viruses and Digital Postcards?
I'm concerned about cookies. Are they really necessary?

Troubleshooting

I can't find the postcard that was sent to me. Is this a bug?
When I return to a form some or all of my inputs are lost or has changed. Why?
Does this system work with AOL or WebTV?
I can't hear the postcard music. Does your site require special software?
Sometimes your program is way too slow. Can't you make it faster?
I wanted to correct my postcard but my favorite music was gone.
I wanted to submit a form but there was no submit button.

FMPs - Freqently Made Proposals  :-)

Your music choices are quite boring. I'd like to have ...
You should add more pictures of ...

Click here for a Pop-up Navigator for the site.

Program Features

Lots of free greeting card services on the Web. Why should I use this one?

The Digital Postcard is proud to be the most customizable greeting card system on the World Wide Web. You won't find any other service that offers so many features and options.
  • 350 images
  • 100 music files
  • 100 graphical backgrounds (216 background colors)
  • 216 text colors
  • send any image or music on the Web
  • send your own image or music
  • picture search engine
  • program available in many languages
  • postcard preview
  • scheduled postcard delivery (up to 3 months)
  • no advertising on the actual postcard!
  • up to 10 recipients
  • can use HTML tags in postcard message
  • customizable postcard notification
  • notice of receipt (optional)
  • program returns undeliverable postcards
  • fast and reliable (redundant postcard servers and Internet connections)
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How do the Digital Postcards work?

A Digital Postcard is a web page that is created when you fill out and submit the postcard form. We send an email to the recipient and she will be informed that a postcard is waiting for her in our post office. You can even overwrite our standard email message or add some text of your own.
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Is there a way to customize my postcard's layout?

Yes, you can select pictures, colors, backgrounds, and music files. You can even link to any picture and sound on the Web.
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Can I enhance my postcards with a picture or music file from my personal computer?

Sure. Just upload the file to our server. We can't take it from your PC. You will find an UPLOAD button at the bottom of the "Step 1" postcard creation form. Only files with extension JPG, GIF, MID, AU, WAV, or AIF please.
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When will my postcards be discarded?

Our postal clerk discards postcards two weeks after they were written. Sorry, there's no way to recover these postcards. However, there is a confirm receipt checkbox on the "Step 3" postcard creation form. If you activate it, you will be notified by email when the recipient accesses the postcard.
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How can I change or delete a card scheduled for delivery on [date]?

Sorry, there is no way to change or delete a card after you clicked the "send" button.
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Your Reservations

I can't believe this service is free. So when will you charge me?

Believe it or not, writing and reading Digital Postcards is a free service. We get our money from advertising sponsors. That's why you see those banners on our pages.
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Can you track the sender of a threatening anonymous postcard?

Now and then a wannabe Phantomas uses our system to send a threatening message to their favorite enemy. Of course there is a fake name and email address on those postcards. However, we log the postcard's time and claim numbers as well as the sender's IP address. So if the culprit's Internet Service Provider is co-operatative (they will support criminal investigations), these data can be used to find out the real identity.
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Do you record names and email addresses etc.?

We take our user's privacy very seriously. Although being asked frequently, we do NOT make their email addresses available to anyone. As a member of the Coalition Against Unsolicited Email (CAUCE) we strongly disapprove of spamming. You won't receive any junk emails as a result of visiting our Web site.

We log your names and irretrievably encrypted email addresses for statistical evaluations only. You can be sure that no one will get this information. We draw up these statistics because we try to set up a user profile for our site which is very important information as we constantly try to aim at the needs of our users. Also, this is a free service which fully depends on sponsors. Sponsors need to know a Web site's performance and target audience.

Here's what we can find out about our visitors:

1) information available on all Web server's (log files)
- date and time of visit
- Web page visted
- visitor's IP address
- Web browser used (brand, version, operating system)
- URL of the Web page that linked to a visited page

2) additional information from our own postcard log file
- card's claim number
- sender and recipient's name
- sender and recipient's email address (irretrievably encrypted)

Unencrypted email addresses are saved to the postcard database only. All postcard database entries are deleted after 2 weeks.
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Do you place any ads on my postcard?

No. Most greeting card systems on the Web have ads on the actual postcards. Some even send unsolicited commercial email to the postcard recipient. You don't want to annoy anyone with an ad or with a commercial offer, right? So use The Digital Postcard. Its your private message. That's why we don't advertise on it.
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Can anyone read my postcards?

Only the recipient and you can access the postcard file. Of course our Webmaster could read it too, but you can be sure he's too busy and will not be willing to read thousands of postcards every day. Each Digital Postcard has its own ID number. It is impossible to view a postcard without entering this number first and only the sender and the recipient know it.
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How about computer viruses and Digital Postcards?

Our program eliminates possibly malicious code from a postcard before it is saved on our server. So no-one can annoy you with a JavaScript bomb in a postcard. Also, computer viruses can't be transmitted with a postcard, because we do not transmit executable binaries to your computer. Some anti virus programs mix up the data in image and music files with viruses. So you can safely disregard all virus warnings that may pop up when you read or write Digital Postcards.
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I'm concerned about cookies. Are they really necessary?

A cookie is a chunk of information which a Web site can save to your browser's cookie file. The same Web site (and no one else) can read the information from the cookie file, even at a subsequent visit (in case they stored a "permanent cookie").

Cookies can be used by commercial Web sites to store items in your "shopping basket". They are also very popular for saving the user IDs and passwords of Web sites with limited access (you don't need to enter it all the time).

We do NOT use cookies. However, some of our sponsors use cookies to make sure that their ad will be displayed to a given user once per day/week/month only. Again, we need our sponsors to offer this free service.
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Troubleshooting

I can't find the postcard that was sent to me. Is this a bug?

No. There are several possible reasons why you were not able to find your card.

The most common reason: Some browsers or Internet Service Providers don't support basic functions that are required to pick up Digital Postcards. Outdated versions of AOL and WebTV browsers are known to cause this problem once in a while.

But don't worry... here's how you get your postcard anyway:
Simply send mail to our email robot missing@all-yours.net. It will immediately mail you detailed instructions.


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When I return to a form some or all of my input is lost or has changed. Why?

You are using a browser like Internet Explorer 2.x or 3.x. These browsers do not save inputs when you click the browser's BACK button to return to a form. We implemented a work-around on some pages. Please don't use the browser's BACK button if there is a BACK button on the actual postcard form. The postcard program will then try to save as many inputs as possible. However, this can't be done on all forms and some of the standard selections (like music and backgrounds) may change when you click this button.

Netscape and Internet Explorer 4.0 save inputs so you really should upgrade to one of these.
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Does this system work with AOL or WebTV?

We often receive emails from AOL and WebTV users who tell us that they can't send or retrieve Digital Postcards. Please be sure that you have the latest version of AOL and WebTV. The new browsers support most features of our program.


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I can't hear the postcard music. Does your site require special software?

First of all, you need special hardware (a sound card and speakers) and driver software to play music with a computer. To hear music on the World Wide Web you often need a browser "plug-in". Latest versions of Netscape have music plug-ins on board and there should be no problem to play the postcard music. Internet Explorer users should either upgrade to version 4.0 or install a MIDI plug-in so that MIDI music files play correctly. Crescendo is a popular MIDI plug-in. It can be downloaded for free.
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I wanted to correct my postcard but my favorite music was gone.

Don't worry, the music changed but the program will remember your choice anyway. Just don't touch the music selection after you returned to this form.
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I wanted to submit a form but there was no submit button.

If Netscape (maybe other browsers, too) runs into memory problems, it simply doesn't display the submit buttons. You need to make more memory available (close other windows/programs) and reload the page.

Sometimes your program is way too slow. Can't you make it faster?

You are suffering from the Word Wide Wait (slow Net traffic). The execution time of all our program steps is less than one fourth of a second.
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FMPs - Freqently Made Proposals  :)

Your music choices are quite boring. I'd like to have ...

Unlike other postcard services on the Web we take copyrights very seriously. That's why we offer only original music with composer's permission. We can't offer popular songs on our Web site. You can use a search engine to locate your favorite song. To send it with your card simply enter its Web address (URL) into the "custom music" input field (Step 2 of the postcard creation process).
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You should add more pictures of ...

Our Picture Gallery features more than 350 photos and clip arts. We constantly add new pictures. You can use a search engine to locate your favorite image. To send it with your card simply enter its Web address (URL) into the "any image on the Web" input field (Step 1 of the postcard creation process).
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Email us a message if you have any questions or problems.
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