I'm sure Mata Rocks was a great place for you. My only contention was that it wasn't great if you had a problem. I'm sure many people can be wonderful when nothing goes wrong.

The issue here, however, is that something went wrong. And when it went wrong - the staff at Mata Rocks were rude and worse than not helpful. That was my experience. And incidentally, I'm not looking for sympathy. I was just sharing my story.