Open ended tickets are always much more expensive. The first person who told her the $100 fee was wrong. That's for a regular ticket to change the return date. Should have verified. Can also be due to the amount of time she stayed, more expensive for over 30 days, over 60 days, etc. She should call CO a few times till she gets someone who is willing to help her, but she may have to pay the big bucks in the end. Hardly anyone travels on open ended tickets any more for this very reason.

Last edited by Barbara K; 04/09/08 09:00 AM.
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