Too bad you had such a crummy experience, Leah-Ann. You must not have been there on a good day. Our food was fantastic, the help was immediate. We rode horses, played with the monkeys, swam in a beautiful, clean, refreshing pool. Of course, being there with someone you love will make it a good experience, no matter what. We had a lovely room, a little bit wild, but very nice. They came in before we retired to light an incense that I'm sure helped in keeping the bugs away. It was a wonderful aroma that was relaxing and calming. Wonder if we just managed to get there on a "good" day? In any event, I'm glad we did it, and would jump at a chance to do it again.