Hi all,
I just know not to get into this, but hey, here goes:
Originally posted by RD:
I agree with Pedro1 completely. The idea of tipping for poor service is just completely stupid. If the food isnt up to par, that may be the fault of either the cook or the management. Bad service, however, is simply that.... bad service. Why would anyone reward a waiter for bad service? I believe it is your responsiblility to advise the management in a constructive way. If your comments aren't dealt with professionaly, then you should probably not return to that establishment. Most businesses know that their best publicity is word of mouth and govern themselves accordingly.
Originally posted by Cass:
If service is not good, don't tip, but do tell the manager why you are not tipping so he/she can do his/her job. If service is great, let them know by leaving a big fat gratuity. Its not rocket science, and it doesn't matter what country you are in or from.
You BOTH have got it, if there is a problem, let a manager know---right then---and he/she
should take charge of the situation and make it right. I will do whatever it takes to make a customer happy if I
know there is an issue, but little can be done to repair a situation once a customer has left. We monitor our server's tip average (since you're wondering:15-18%) to make sure that his performance is good when we can't be on the spot, and I monitor this board for comments, because, as you say, RD,
"Most businesses know that their best publicity is word of mouth" Originally posted by Sir Isaac Newton:
Conde Naste did a survey and they found most visitors consider the people of Belize to be the country's most important asset, over all of our natural treasures. Hmmm?
SIN
Chris,
you and they could not have been more right!
ORDER UP!!!
Chris
Casa Picasso