I don't often pre-judge based on one side of a story, however there seems to be an indication that others have been badly treated. I hope this will take the usual path that I have seen in AC, where there is so much quality competition that the under-performers are weeded out. As a tourist, I come to places to avoid the hassles of daily life, and would be quite outraged to be victimized. I do realize that a lot of these carts are abused, either accidently or on purpose, but that comes with the rental biz, and is figured into the rental costs. Just my opinion. Good luck in court, and let us know what happens. 50+ days out, and I will ensure that our carts are rented elsewhere.