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#183396 - 10/23/05 06:11 PM I just need to VENT!  
Joined: Oct 2005
Posts: 387
Pam&Dave Offline
Pam&Dave  Offline
I am so pissed at Continental Airlines. We bought tickets from San Francisco to Belize in July and now those same tickets are $150.00 (each) cheaper! I have tried to talk to them but it will cost $100.00 per person to change and the credit is in voucher form. The good news for other people is: TACA Airlines has fares from San Francisco to Belize for about $450.00. Good deal!The flights are short - no long layovers.
I feel a bit better now that I have put my frustrations into words.
I know this has happened to lots of you "seasoned" travelers out there. Please share your stories or offer any suggestions - it will make me feel not so "used".
Bummed out in Santa Cruz,

"Nothing can bring you peace but yourself"
#183397 - 10/23/05 06:18 PM Re: I just need to VENT!  
Joined: Jan 2005
Posts: 4,294
travelqueen Offline
travelqueen  Offline
I think that has happened to all of us. I remember a trip once planned to Cabo San Lucas. I bought my ticket for $600 and it dropped down to $400 at one point. The best thing to do, in my opinion, is to purchase and never look back. Never check the fairs.

Understand how you feel, in Houston, laugh

#183398 - 10/23/05 06:47 PM Re: I just need to VENT!  
Joined: Oct 2000
Posts: 240
knowell Offline
knowell  Offline
I agree, we went on Continental this year and had the same thing happen. Booked on AA last year and when it went down they refunded. There were 2 reductions on AA the first one they refunded but the last was only a week before the trip so they issued a voucher.

I also agree with travelqueen. When you decide to go just book the best you can find and go with it. Although I also continue to check even though I usually end up PO like you.

#183399 - 10/23/05 07:12 PM Re: I just need to VENT!  
Joined: Oct 2005
Posts: 387
Pam&Dave Offline
Pam&Dave  Offline
Thanks, I'm feeling better already. I knew you guys & gals would have words of wisdom that would make me feel better. American is cheaper than Continental - should have gone with them it sounds like. They sure have a different policy. I need to look into that next time.
I know, the important thing is that we are blessed in the fact that we are going to vacation on AC! It's only money... If it just weren't so hard to come by!!!

"Nothing can bring you peace but yourself"
#183400 - 10/23/05 07:53 PM Re: I just need to VENT!  
Joined: Jan 2003
Posts: 3,273
Kra-Z-K Offline
Kra-Z-K  Offline
huh, not sure if I should comment but I do not see where you are comming from being upset with Continental. This happens with ALL airlines! And all fares are subject to change at any time for several reasons including gas prices and perhaps how full/not full the flights get. This is business and they are entitled to change fares. If you were them, you would too. Perhaps if you have not sold enough tickets you would run specials, or if gas prices went down lower prices.

You were not 'used' as they charged that price to EVERYONE at the time you bought it.

I guaruntee this will happen if you again if you decide to start using another airline. The only difference you will find is continental is one of the few airlines ontime nearly every time, great service, and one of the FEW airlines left with meals.

Flown Continental to/from Belize 9 times now (and several other destinations) and been ontime or early everytime. VERY friendly flight attendents.

#183401 - 10/23/05 08:07 PM Re: I just need to VENT!  
Joined: May 2005
Posts: 3,947
Otteralum Offline
Otteralum  Offline
Agree w/ ke. I too have been upset with paying what turned out to be an extra $100 - $200 per tickt on different flights. However, when it comes to Central America you get a far superior service with Continental.

I will have a Belikin -- put it on klcman's tab.
#183402 - 10/23/05 09:06 PM Re: I just need to VENT!  
Joined: Jan 2003
Posts: 3,273
Kra-Z-K Offline
Kra-Z-K  Offline
oh, oh, and I just flew Continental 4 days ago to Belize and I was very ill but didn't make it known. Aparently it showed as one flight attendent asked if I was okay since I aparently didn't look like I felt alright. She ended up checking on me 4 times in the 2 hour flight(and I was not making an issue or asking her to). When I got off asked me how I was doing, wished me a nice flight to the island and wished me well...

Just one more reason beyond why I already love them. I've got to write them a letter thanking her.

#183403 - 10/23/05 09:26 PM Re: I just need to VENT!  
Joined: Oct 2005
Posts: 387
Pam&Dave Offline
Pam&Dave  Offline
Glad to hear good reports regarding Continental's flights. The customer service department was very rude. I think that is why I got so upset. The woman stated, "You have three tickets - it will cost you $300.00 to make any changes, end of subject." I don't believe in treating people that way. I am a businesswoman and understand the need to make a profit. If Continental honored my tickets for the price they are offering today, believe me - they would not lose money. Bottom line, buy tickets early and there is always the gamble that they will be cheaper at a later date, for whatever reason. One would think that with the price of fuel having gone through the roof in the past couple months airfares would be going up not down. Oh well, who knows what dictates airfares. Thanks for your comments...

"Nothing can bring you peace but yourself"
#183404 - 10/23/05 09:32 PM Re: I just need to VENT!  
Joined: Jan 2003
Posts: 3,273
Kra-Z-K Offline
Kra-Z-K  Offline
oh, that's too bad you ran into someone rude. I feel you. I don't care for bad attitudes either. It seems every customer service dept I call for any company has rude people more often than not. I too am a buiswoman and get irritated in biz with the way many people speak in the workplace! It's definately hard for large companies to ensure every single person is courteous or doesn't take out their bad days on their customers.

I am sure after you fly with them you will be happy again.

#183405 - 10/23/05 09:37 PM Re: I just need to VENT!  
Joined: Oct 2005
Posts: 387
Pam&Dave Offline
Pam&Dave  Offline
Wow ke! Continental should pay you as a public relations rep! You should never have to buy another ticket. I am truly excited now to experience the type of in-flight service you are speaking so highly of. My last flight to Costa Rica had such cranky flight attendants, they all needed to retire.
Hope you are feeling better in paradise.

"Nothing can bring you peace but yourself"
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